KATCARE PET SITTING SERVICES Terms and Conditions Last Updated: June 2026 These Terms and Conditions govern the provision of pet sitting and related services by KatCare ("we", "us", "our") to the Client ("you", "your"). By booking any service with KatCare, you agree to these Terms and Conditions. ________________________________________ 1. Services KatCare provides: •Cat sitting visits •Pet feeding and watering •Litter tray cleaning •Administration of medication (where agreed) •Home security checks •Plant watering •Mail collection •Other agreed pet care services Services will be provided with reasonable care and skill. ________________________________________ 2. Registration and Information Before services commence, clients must provide: •Full contact details •Emergency contact details •Veterinary practice details •Accurate information regarding all pets •Medical conditions and medication requirements •Behavioural issues or known risks Failure to disclose relevant information may result in immediate termination of services. ________________________________________ 3. Bookings Bookings are confirmed only when accepted by KatCare. KatCare reserves the right to refuse bookings where: •Adequate information has not been provided •Pets present a safety risk •Required resources are unavailable ________________________________________ 4. Fees and Payment Payment is due: •At least 7 days before service commencement for holiday bookings •Within 48 hours of invoice for routine bookings Failure to pay may result in cancellation of services. Additional charges may apply for: •Additional pets •Bank holiday visits •Emergency visits •Additional medication administration •Additional cleaning beyond normal pet care requirements ________________________________________ 5. Cancellation Policy Client Cancellation More than 14 days before service: •Full refund 7–14 days before service: •50% refund Less than 7 days before service: •No refund Early return from holiday does not entitle the client to a refund. KatCare Cancellation If KatCare must cancel services due to illness, emergency, or circumstances beyond our control, a full refund will be provided for uncompleted services. ________________________________________ 6. Veterinary Emergencies In the event of illness, injury, or emergency: •KatCare will make reasonable efforts to contact the owner. •If the owner cannot be contacted, KatCare may seek veterinary treatment deemed necessary. •The client authorises KatCare to act in the pet's best interests. All veterinary fees, transport costs, and related expenses remain the responsibility of the client. Similar provisions are commonly used by UK pet sitting businesses. ________________________________________ 7. Medication KatCare will administer medication as instructed by the client. While every reasonable effort will be made: •No guarantee can be given regarding successful administration. •KatCare accepts no liability for adverse reactions or complications resulting from medication provided by the client. ________________________________________ 8. Client Responsibilities The client agrees to: •Provide sufficient food, litter, medication, and supplies. •Ensure pets are suitably vaccinated where applicable. •Inform KatCare of any behavioural concerns. •Ensure the property is safe and secure. •Provide clear access instructions. The client remains responsible for any damage, injury, or loss caused by their pet. ________________________________________ 9. Keys and Security Where keys are entrusted to KatCare: •Keys will be stored securely. •Keys will not be labelled with client names or addresses. •Reasonable precautions will be taken to safeguard keys. KatCare shall not be liable for losses arising from circumstances beyond its reasonable control. ________________________________________ 10. Home Security KatCare will make reasonable efforts to: •Secure doors and windows after visits. •Activate alarms where instructed. The client remains responsible for ensuring alarm instructions are accurate and functioning. ________________________________________ 11. Liability Nothing in these Terms excludes liability for death or personal injury caused by negligence. Subject to this: KatCare shall not be liable for: •Illness, injury, disappearance, or death of pets unless caused by proven negligence. •Burglary, theft, vandalism, or property damage beyond our control. •Acts of third parties. •Failure of utility services. •Adverse weather events. KatCare's total liability shall not exceed the fees paid for the relevant booking. ________________________________________ 12. Force Majeure KatCare shall not be liable for failure to perform services due to: •Severe weather •Flooding •Fire •Government restrictions •Transport disruption •Illness •Any event beyond reasonable control ________________________________________ 13. Photographs KatCare may take photographs of pets during visits. Photographs may be used for: •Client updates •Social media •Marketing Clients may opt out in writing. ________________________________________ 14. Data Protection KatCare will process personal information in accordance with applicable UK data protection legislation. Client information will not be sold or shared with third parties except where required to provide services or comply with legal obligations. ________________________________________ 15. Complaints Any complaint should be made within 7 days of completion of services. KatCare will investigate and respond within a reasonable time. ________________________________________ 16. Amendments KatCare reserves the right to amend these Terms and Conditions. The latest version will always be available on: KatCare ________________________________________ 17. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. ________________________________________ KatCare Pet Sitting Services Belper, Derbyshire Website: KatCare